You can close the chat.Īs soon as your request is accepted by Spotify, you'll receive a link to confirm the request in your email. Finally, you'll receive an email to confirm that data request.Have a little conversation with the agent that you get assigned, and make sure that they are giving you the right files!.This is the data package you need! To request it, click the option "No, I want more data". In the next step you are asked if you would like technical log information / extended streaming history.If no such option is coming up, just type "Data & privacy" in the chat and hit Enter.Īfter that, select the option "Download / access my data". When asked about the topic or the issue, select "Data & privacy". This will start a connection with a bot that will guide you through the process.
Then, click on "Start messaging" to start a live chat conversation. To get started, open the Spotify Support page. Past experience has shown that this method to initiate the request for the files is more reliable, simpler and less error-prone than via the mail. In order to request the endsong.json files, simply contact Spotify's support via their live chat. Make sure to be logged in with your Spotify account.
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